Role OverviewAs a Customer Experience Specialist, you will be part of a team supporting and serving customers through inbound and outbound calls, providing an exceptional and committed customer experience.
What You Will Do
You will assist callers, answer questions, and provide phone, email, and chat support. You will also update customer information, answer incoming calls, and handle customer inquiries.
Why It Might Be a Fit
You will work collaboratively with team members, exercise time management and task prioritization, and participate in learning opportunities for process improvements and technology skills.
Requirements
- High School Diploma or GED
- Previous 2-3 years of call center experience
- Naturally positive, helpful, and courteous attitude
- Willingness to assist with client’s needs
- Demonstrable patience and attentiveness in all communication and interactions
- Comfortable working in a fast-paced and very active group environment
- Self-motivated to provide top notch customer service
- Exceptional verbal and written communication skills
- Detail-oriented with strong organizational skills
- Ability to think critically and creatively in order to proactively and independently solve problems
- General math skills
- Maintain a positive and professional attitude and outlook with customers and coworkers
- Excellent Microsoft Word / Excel / Outlook Software Skills
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Paid time off
- Retirement plan
- Life insurance
- Disability insurance
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