Customer Experience Specialist

AdvanSix
Any Location, VA
Job Description
Customer Experience Specialist plays a critical role in providing exceptional customer services, identifying customer needs, and collaborating with internal departments to optimize customer services and brand awareness. AdvanSix is a company that delivers essential products for various end markets and applications, striving to deliver best-in-class customer experiences and differentiated products.

Requirements

  • Manage the order to cash process and engage with supply chain and commercial team members to deliver an exceptional customer experience
  • Receive, process and expedite customer orders: order entry, price administration, scheduling of deliveries, customer service and sales support activities
  • Assist Account Managers with customer updates, debits, credits, sample requests and new account set-up
  • Process and distribute daily reports essential to on time delivery and invoicing
  • Cross train with co-workers across the Customer Experience Team to provide backup support

Benefits

  • Competitive compensation
  • Health, dental, vision & wellness programs
  • Paid vacation
  • 401K with company matching
  • Health savings programs
  • Disability & life insurance
  • Employee assistance program
  • Tuition reimbursement for continued education, certifications, training, and development
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