Customer Experience Specialist (San Francisco)

Granola
San Francisco, CA
Job Description
We are looking for a Customer Experience Specialist to join our San Francisco team full-time and help us raise the bar for support quality as we scale. This is a role for someone who is genuinely customer-obsessed, comfortable in a technical environment, and excited about building AI-powered systems that make great support possible at scale.

Requirements

  • 2+ years in a customer support or customer experience role, ideally at a tech company
  • Demonstrable experience handling complex or escalated customer issues with good judgement and clear communication
  • Comfort working with support tooling and internal platforms
  • Familiarity and genuine curiosity about AI tools

Benefits

  • Relocation Assistance
  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
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