Role OverviewJoin our team as a Customer Experience Technical Representative and become a key player in bridging the gap between technology and customer experience. This role supports Orion180's proprietary technology platforms, including PryzmIQ and AWTOS, while delivering outstanding, white-glove customer experience.
What You Will Do
You will guide customers through product setup, troubleshoot technical issues, review property inspection data, and ensure accuracy and compliance across all touchpoints.
Why It Might Be a Fit
We're looking for a customer-first mindset and ability to deliver empathetic, high-quality service, as well as a proactive, self-driven approach to learning and continuous improvement.
Requirements
- High School Diploma or GED required; bachelor's degree preferred
- 1 year of experience in a technical support call center, help desk, or field service environment
- Experience troubleshooting mobile devices, WiFi connectivity, or IoT/smart home systems
- Familiarity with property insurance processes or home inspection is a plus
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401k
- Paid holidays
- PTO
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