Role OverviewJoin Orion180 as a Customer Experience Technical Representative, bridging the gap between technology and customer experience. This role supports Orion180's proprietary technology platforms, including PryzmIQ and AWTOS, while delivering outstanding customer experience.
What You Will Do
Conduct digital quality assurance, perform guided home inspections, provide clear feedback, assist with installation and usage of PryzmIQ and AWTOS, troubleshoot technical issues, and deliver a 'white-glove' customer experience.
Why It Might Be a Fit
We're looking for a customer-first mindset, technical aptitude, and the ability to multitask and adapt in a fast-paced environment. If you're ready to take your career to the next level and be part of a growing, forward-thinking company, apply today!
Requirements
- High School Diploma or GED required; bachelor's degree preferred
- 1 year of experience in a technical support call center, help desk, or field service environment
- Experience troubleshooting mobile devices, WiFi connectivity, or IoT/smart home systems
- Familiarity with property insurance processes or home inspection is a plus
Benefits
- Medical
- Dental
- Vision
- 401k
- Paid holidays
- PTO
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