Customer Experience Technician

Hearst Health
Dallas, TX
Job Description
We are searching for a Customer Experience Technician to troubleshoot software issues for our clients to ensure the best possible experience with Homecare Homebase. As a Customer Experience Technician, you will play an essential role in guiding our customers through software challenges and eliminating obstacles so that they can focus their time and energy on delivering high quality patient care.

Requirements

  • Meeting or exceeding established standards for productivity, quality, and any other assigned metrics
  • Working from designated ServiceNow queues based on priority and ensuring timely resolution of cases through effective and efficient use of available tools and resources
  • Monitoring trends in assigned Functional Area and providing consultation to Client Services team to aid in addressing areas identified as potential problems for customers

Benefits

  • Competitive pay
  • Robust benefits
  • Professional development opportunities
  • Meaningful work
  • A Leader who cares
  • Flexibility
  • A company that gives back
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