Customer Fulfillment Specialist

Requirements

• Works jointly with sales personnel to learn the customer’s business and establish unity of purpose and direction to create an engaging relationship
• In charge of other revenue sources, ensuring sales contracts are entered correctly in SAP (including verifying customer invoicing for product deliveries matches contract), and collaborating with Sales regarding rebates, credits, and debits
• Provides logistical and financial historical data and trends, including customer spend and volume usage, to customer and internal business units
• Coordinates internally with finance team to ensure accurate sales order processing and financial reporting as timely as possible.
• Performs nominations and daily scheduling of DRA supply to meet commitments and avoid customer downtime
• Maintains accurate forecasts for customer inventories by obtaining, monitoring, and/or adjusting tank levels and injection rates within GAINS and communicates to transportation carriers.
• Plans and coordinates product deliveries to ensure accurate and timely replenishment to customer by collaborating with transportation carrier
• Responsible for reviewing, approving, and submitting orders in GAINS to SAP system. Enters orders/changes made outside of GAINS into SAP
• Communicates to the customer planned deliveries, unexpected events and/or changes to the delivery schedule
• Resolves customer issues and provides ad hoc customer support relating to miscellaneous account items
• Facilitates product remediations in coordination with Technical Service Engineer
• Accountable for following established processes, including maintaining required Internal Controls compliant records, activities, and reports and adhering to ISO Quality processes
• Cultivates cross-functional relationships through participation on projects
• Provides vacation relief scheduling coverage, as needed.
• Other duties as directed by supervisor