Customer Fulfillment Specialist

LSPI
Houston, TX
Category Customer Service
Job Description
The Customer Fulfillment Specialist provides direct customer interface regarding product supply through phone calls, email, and in-person meetings, responsible for pricing, contract administration, data systems, customer issues, product quality, and invoicing.

Requirements

  • Works jointly with sales personnel to learn the customer’s business and establish unity of purpose and direction to create an engaging relationship
  • In charge of other revenue sources, ensuring sales contracts are entered correctly in SAP (including verifying customer invoicing for product deliveries matches contract), and collaborating with Sales regarding rebates, credits, and debits
  • Provides logistical and financial historical data and trends, including customer spend and volume usage, to customer and internal business units
  • Responsible for reviewing, approving, and submitting orders in GAINS to SAP system. Enters orders/changes made outside of GAINS into SAP
  • Communicates to the customer planned deliveries, unexpected events and/or changes to the delivery schedule
  • Resolves customer issues and provides ad hoc customer support relating to miscellaneous account items
  • Facilitates product remediations in coordination with Technical Service Engineer
  • Accountable for following established processes, including maintaining required Internal Controls compliant records, activities, and reports and adhering to ISO Quality processes

Benefits

  • 401k Matching
  • Retirement Plan
  • Visa Sponsorship
  • Four Day Work Week
  • Generous Parental Leave
  • Tuition Reimbursement
  • Relocation Assistance
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