Role OverviewThe candidate selected to fill this vacancy will provide customer service utilizing computer databases and information technology to access information and coordinate responses required for both emergency and non-emergency situations.
What You Will Do
Conduct research to resolve problems, forward unresolved matters to appropriate staff and offices for further action, monitor radio frequencies, answer radio calls, transmit information to field personnel, make telephone calls, and accurately log transmissions.
Why It Might Be a Fit
The role requires strong customer service skills, ability to work in a fast-paced environment, and ability to make responsible decisions under stress.
Requirements
- A baccalaureate degree from an accredited college or university
- An associate degree from an accredited college or university and two years of satisfactory, full-time experience responding to inquiries utilizing computers, databases and information technology systems
- A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience as described in '2' above
- A satisfactory combination of education and experience
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