Customer Journey Strategy Manager

Hyundai Capital
Irvine, CA
Category Operations
Job Description
Hyundai Capital America (HCA) is seeking a Customer Journey Strategy Manager to define, manage, and continuously improve the end-to-end customer journey across key moments that matter. The role involves serving as a steward of journey-led thinking, identifying friction points, and orchestrating cross-functional actions to ensure journeys are intentionally designed, measured, and optimized based on customer behaviors, needs, and decision moments.

Requirements

  • Minimum 5-7 years' progressive experience in one or more of the following: customer experience (CX), customer journey strategy/management, product management, digital experience, process improvement, business transformation with demonstrated work improving end-to-end customer journeys.
  • Automotive or financial services industries preferred.
  • Bachelor's degree in Business, Marketing, Computer Science, Engineering, or a related field.
  • Lean Six Sigma experience a plus.

Benefits

  • Hybrid work schedule offering 4 on-site days and 1 remote day per week
  • Vehicle benefits designed around your role, including monthly allowances and purchase and lease discounts
  • Flexible health coverage with medical, dental, and vision plans, including no cost and low-cost options
  • Annual employer HSA contribution to help offset healthcare expenses
  • 401(k) with company match and immediate vesting
  • 100% company paid life and disability insurance
  • Wellbeing programs at no cost to you, including gym benefits and health resources
  • Generous parental leave
  • Paid Volunteer Time Off, plus a company donation to a charity of your choice
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