Role OverviewAs Circadia's Customer Onboarding Specialist, you'll support customer onboarding and guide new skilled nursing facilities and care organizations from contract signature to go-live on our contactless remote monitoring platform. You'll work closely with internal teams and external stakeholders to prepare for each customer's activation and go-live.
What You Will Do
Manage multiple customer onboardings at once, coordinate across internal teams and customers, support Sales and Customer Success, and keep customer records accurate.
Why It Might Be a Fit
This role requires 2+ years of experience in operations, customer onboarding, implementation, or project coordination, preferably in healthcare or healthcare technology. You'll need to be extremely organized, with exceptional attention to detail, and able to manage multiple projects at once.
Requirements
- 2+ years in operations, customer onboarding, implementation, or project coordination, preferably in healthcare or healthcare technology
- Extremely organized, with exceptional attention to detail
- Proven ability to manage multiple projects at once, each with its own timeline and stakeholders
- Experience coordinating across multiple teams and stakeholders to deliver on shared timelines
- Strong written and verbal communication, with the ability to explain technical concepts simply
- Working knowledge of technical concepts such as WiFi networks, VLANs, IP addressing, and EHR integrations
- Ability to quickly learn new systems, tools, and processes
- Experience with CRM and project management tools (e.g., HubSpot, monday.com)
- Comfortable operating in a fast-changing startup environment with evolving tools and process
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