Customer Operations Manager, Trainer

Caesars Entertainment
Jersey City, NJ
Category Customer Service
Job Description
The Customer Operations Manager, Trainer plays a pivotal strategic role in leading the CS learning and development function, designing and delivering comprehensive training programs to enhance agent productivity and customer satisfaction.

Requirements

  • Training program design and delivery
  • Training portfolio management
  • Learning management and documentation
  • Cross-functional collaboration
  • Team leadership

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Visa Sponsorship
  • Four Day Work Week
  • Generous Parental Leave
  • Tuition Reimbursement
  • Relocation Assistance
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