Customer Program Manager - Commercial

The Customer Program Manager is responsible for the overall performance, profitability, and customer experience of assigned commercial airline programs within an FAA Part 145 MRO repair station. This role serves as the single accountable owner for assigned customer assets from receipt and induction through quote, customer approval, repair execution, delivery, invoicing support, warranty, and follow-on account growth.

What You Will Do

The position requires strong business acumen, sound judgment, and the ability to balance customer needs with company financial, operational, contractual, and compliance requirements. The Customer Program Manager owns program performance, drives customer communication, manages repair lifecycle risk, supports pricing and contract decisions, and ensures assigned programs meet expectations for turnaround time, on-time delivery, quality, revenue conversion, margin, and customer satisfaction.

Why It Might Be a Fit

The ideal candidate will have a Master's degree in Business, Aviation Management, Engineering, Supply Chain, or related field with 5+ years of relevant commercial aviation, MRO, customer program management, contract administration, pricing, operations, or customer account ownership experience. Strong business acumen, ability to own customer programs, repair lifecycle execution, customer communication, and cross-functional recovery actions in a complex operational environment.

Requirements

• Master's degree in Business, Aviation Management, Engineering, Supply Chain, or related field
• 5+ years of relevant commercial aviation, MRO, customer program management, contract administration, pricing, operations, or customer account ownership experience
• FAA Part 145 MRO, component repair, commercial airline support, aviation program management, or aviation contract/customer account management experience
• Strong business acumen, ability to own customer programs, repair lifecycle execution, customer communication, and cross-functional recovery actions in a complex operational environment

Benefits

• Competitive salary
• Equity
• Health insurance
• Paid time off
• Retirement plan
• Learning budget
• Parental leave
• Wellness program
• Visa/relocation assistance
• Remote flexibility
• Stipends
• Bonus/commission
• Paid holidays