Role OverviewAs a Customer Purchase Survey Representative, you will be part of creating and delivering amazing customer experiences while enjoying the satisfaction of being part of a unique culture. You will work under the direct supervision of the Customer Operations Supervisor and be responsible for providing timely and professional outbound contacts with the client's vehicle owners to remind them of upcoming surveys.
What You Will Do
You will process and execute outbound calls from client-provided lead lists, transfer all inquiries, issues, concerns, or questions to the inbound Customer Relationship Center (CRC) team, and communicate professional, grammatically correct information to customer inquiries and concerns.
Why It Might Be a Fit
You will be a part of a supportive family team environment that encourages growth, fosters trust, and open communication, and acknowledges the value of your contributions. You will have opportunities for learning and development, and be part of a diverse and community-minded organization that is all about having fun!
Requirements
- High school diploma or GED required
- One (1) year customer service experience preferred
- Experience in Customer Service greatly preferred
Benefits
- Hourly pay rate of $15.75
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k)
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
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