Role OverviewThe Customer Quality Engineer is responsible for managing and resolving customer quality issues through technical evaluation, root cause analysis, and structured complaint resolution processes.
What You Will Do
Responsibilities include analyzing and evaluating customer complaints, determining resolution paths, responding to customer complaints, and coordinating with service providers for on-site or remote diagnostics and repairs.
Why It Might Be a Fit
The ideal candidate will have strong mechanical aptitude, hands-on troubleshooting skills, excellent communication and customer service skills, and proficiency in MS Office.
Requirements
- Bachelor’s degree in mechanical engineering, electrical engineering, or a related field
- Minimum 2 years of relevant experience in technical service, quality engineering, or customer support
- Strong mechanical aptitude and hands-on troubleshooting skills
- Excellent communication and customer service skills
- Proficiency in MS Office
Benefits
- Tuition Reimbursement Program
- Comprehensive benefits package including Health, Dental and Vision options
- Company-paid Life insurance, Short and Long-Term Disability insurance, and Parental leave
- 401(k) retirement account with a generous company match
- Phenomenal work life balance offering twenty (20) days of Paid Time Off (PTO) per calendar year
- Holidays totaling eleven days (11) per calendar year including a floating holiday of employee’s choice
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