Role OverviewThe Customer Quality Manager International Accounts is responsible for the creation, review, and updates to Quality Assurance Policies, Procedures, and other activities related international accounts. The role will support the implementation of food safety and quality policies and procedures within the Global Potato factories. The role will also support customer audits and new facility/production line approval.
What You Will Do
Manage customer relationships, through compliance with contractual obligations and specifications, and effective communications with internal and external parties. Coordinate with the Senior Manager Customer Quality, Senior Manager Food Safety, Senior Director Food Safety & Quality, and the factory for product recalls or market withdrawals.
Why It Might Be a Fit
The Customer Quality Manager collaborates with the internal Sales Team to provide training on quality and specification expectations, mitigate issues arising in the market, and facilitate and resolve customer complaints in partnership with sales and factory teams.
Requirements
- Bachelor’s Degree (B.A. or B.S.) from 4-year college or university or equivalent experience
- 5+ years related experience and/or training
- Good written and verbal communication skills
- A good understanding of SharePoint, Oracle, SAP and proficient use of MS Word and MS Excel
Benefits
- Equal Opportunity Employer
- Post-offer criminal background check
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