Role OverviewThe Customer Relations Associate role will be a hybrid schedule working onsite three days a week in our Tampa office. The team is driven by a shared commitment to protect customers' most prized possessions. We look at the bigger picture to provide custom solutions, exceptional service, and risk management to protect their legacy proactively.
What You Will Do
Support external customers via incoming phone calls and email communication, follow up with agent partners and customers to ensure a luxury experience, and maintain established levels of productivity, service, and quality standards in a fast-paced environment.
Why It Might Be a Fit
The ideal candidate will have a Bachelor's degree or prior insurance experience, exceptional customer service skills, and the ability to work independently and collaboratively with cross-functional teams. They will also have strong time management and attention to detail, as well as strong written and verbal communication skills.
Requirements
- Bachelor's degree or prior insurance experience
- Exceptional customer service skills
- Ability to work independently and collaboratively with cross-functional teams
- Strong time management and attention to detail
- Strong written and verbal communication skills
- Ability to navigate computers and applications (Microsoft Office)
Benefits
- Flexible Spending Accounts & Health Savings Accounts with company contributions
- Company paid comprehensive life & disability insurance plans
- 24/7 Telehealth Doctor Access
- Virtual wellness screenings
- Employee Assistance Programs
- Company 401k retirement plan with Day 1 eligibility (6% company match, 100% immediate vesting)
- 23 PTO days/year
- 11 Paid Holidays
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