Role OverviewWe are seeking a Customer Relations Specialist to support excellent customer service, customer retention, and new customer acquisition. The successful candidate will serve as a main point of contact for customers, handling inbound and outbound sales and service-related calls, resolving issues, and maintaining accurate customer records.
What You Will Do
The Customer Relations Specialist will handle a high volume of incoming calls, maintain an in-depth knowledge of Suburban Propane products and services, and utilize a proactive sales approach to uncover additional sales and service opportunities.
Why It Might Be a Fit
This role is a great fit for someone who wants to develop trusting relationships with customers, work in a team environment, and have opportunities for continued learning and career development. The company offers competitive pay, a benefits package, and a new employee training program.
Requirements
- Minimum of 3 years of experience in a customer service role
- Minimum of a High School diploma or GED preferred
- Solid computer skills including Microsoft Office, data entry, and the ability to run and analyze reports
- Ability to multi-task and prioritize assignments in a team environment
Benefits
- Medical, dental, and vision insurance (after 30 days of employment)
- Paid time off that increases with tenure
- 401(k) with company match and immediate vesting
- Disability and life insurance
- Employee recognition program
- Generous tuition assistance program
- Propane discounts
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