Customer Relations Specialist

The Customer Relations Specialist will provide financial, administrative, clerical, and customer support as part of the Customer Relations team. They will maintain a high level of knowledge of all issues related to the rules, policies, and procedures relative to our billing processes, vendor interface processes, and customer service.

What You Will Do

The typical day will involve reviewing customer invoices for accuracy and completeness, preparing and transmitting customer invoices, communicating with the sales team, updating customer files, and resolving billing issues.

Why It Might Be a Fit

The ideal candidate will have strong organizational and time management skills, close attention to detail, and superior customer service and communication skills. They will also have the ability to work effectively as a team member and independently with minimal supervision.

Requirements

• Associate's Degree in Business or other related fields; four-year degree preferred and/or equivalent work experience
• Previous experience in similar role or industry is a plus
• Ability to pass background check and drug screen
• Strong organizational and time management skills, as well as close attention to detail
• Superior customer service and communication skills (both written and verbal)
• Understanding of invoicing and billing procedures
• Sensitivity to all confidential matters
• Reliable and dependable with self-initiative
• Ability to work effectively as a team member and independently with minimal supervision
• Ability to learn quickly and take on new responsibilities
• Proficient with 10-Key
• Ability to interact with all levels within the organization and client base
• Ability to understand and meet month-end, quarter-end, and year-end deadlines
• Ability to work overtime based on branch or department needs
• Understanding of industry standards and practices in accomplishing these standards
• Ability to multi-task and work effectively under pressure and time constraints
• Analytical skills, including research, ability to interpret data, and ability to analyze information
• Ability to train and coach in administrative practices

Benefits

• Paid Time Off (PTO) – personal, holiday, sick and vacation
• Career advancement opportunities
• 401(k) retirement planning
• Profit sharing
• Medical
• Dental
• Vision
• Employer-Paid Life
• Employer-Paid Short Term Disability
• And More