Customer Relations Specialist

Suburban Propane
Portland, ME
Category Operations
Job Description
We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. The role involves handling inbound and outbound sales and service related calls, resolving issues, determining customer needs, offering appropriate products and services, closing sales and maintaining accurate customer records.

Requirements

  • Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times
  • Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
  • Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
  • Present a professional, confident and enthusiastic image to develop trusting relationships with all customers
  • Effectively manage customer account data which includes setting up new accounts and maintaining related data

Benefits

  • Medical, dental, and vision (eligibility after just 30 days of employment)
  • Paid time off that increases with tenure
  • A 401(k) with company match and immediate vesting
  • A new employee training program and many opportunities for continued learning and career development
  • Disability and life insurance
  • Employee recognition program
  • Generous tuition assistance program
  • Propane discounts
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