Role OverviewThe Customer Relationship Service Representative provides support for luxury customers by creating relationships based on understanding customer needs, concerns, lifestyles, and preferences. Team members are empowered to make decisions and think creatively to drive customer loyalty.
What You Will Do
Own the customer experience, process and answer customer inquiries, provide recommendations to leadership, and maintain exceptional product knowledge.
Why It Might Be a Fit
High school diploma or equivalent required; 1-2 years of experience in training, public relations, sales, marketing, or customer service; previous experience supporting customers through phone interaction preferred.
Requirements
- High School Diploma or equivalent
- 1-2 years of experience in training, public relations, sales, marketing, or customer service
- Previous experience supporting customers through phone interaction
- Experience or interest in working with technology
- Experience with customer contact systems
Benefits
- Starting pay rate of $17.50 an hour
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
]]>