Role OverviewThe Customer Relationship Service Representative provides support for luxury customers by creating relationships based on understanding customer needs, concerns, lifestyles, and preferences. Team members are empowered to make decisions and think creatively to drive customer loyalty.
What You Will Do
Own the customer experience, process and answer customer inquiries, maintain product knowledge, and partner with vendors for troubleshooting and resolution.
Why It Might Be a Fit
The ideal candidate has 1-2 years of experience in customer service, public relations, sales, marketing, or training, and is comfortable working with technology and customer contact systems.
Requirements
- High School Diploma or equivalent
- 1-2 years of experience in customer service, public relations, sales, marketing, or training
- Previous experience supporting customers through phone interaction
- Experience or interest in working with technology
- Experience with customer contact systems
Benefits
- Starting pay rate of $17.50 an hour
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs
- Employee Rewards Program
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