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CUSTOMER RESOLUTION REPRESENTATIVE
City of New York
New York, NY
Category
Human Resources
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Job Description
The Customer Resolution Representative is responsible for addressing and resolving various inquiries and complaints on Cash and Emergency Assistance (CA) and (EA) and Supplemental Nutrition Assistance Program (SNAP), and Home Energy Assistance Program (HEAP) benefits and services. The role involves conducting eligibility interviews, resolving complaints, and handling various actions in POS/WMS, HRA OneViewer, and other systems.
Requirements
Four-year high school diploma or its educational equivalent
Three years of full-time satisfactory experience working directly in social/human services or a related setting
Ability to conduct eligibility interviews and resolve complaints
Benefits
Generous Paid Time Off
401k Matching
Retirement Plan
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