Role OverviewThis role is customer facing and can impact customer retention by providing world class service when a repair journey has fallen short of standards. The agent is essential to ensuring customer satisfaction while adhering to financial responsibilities of the plan T&Cs.
What You Will Do
Ensure positive customer outcomes for escalations, complaints, service requests, product replacements. Be the voice of the customer by listening with empathy and acknowledging concerns.
Why It Might Be a Fit
The most successful agents champion the customer voice and pride themselves on customer satisfaction. The company culture is creative, fast-moving and exciting, and the role offers an opportunity to be part of both the culture and growth.
Requirements
- Prior experience in a customer resolutions or complaints handling role
- Confidence in decision-making, under pressure
- Ability to work autonomously
- High attention to detail and accuracy
- Passion to deliver a first-class customer service
- Enthusiasm for working in a fast-paced environment
- Excellent communication skills
- Strong Microsoft Office experience with Word, Excel and Powerpoint
Benefits
- Dental insurance
- Vision insurance
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