Customer Retention Lead

Senske Family of Companies
Any Location, TX
Job Description
The Customer Retention Lead is a player-coach responsible for protecting and growing revenue through elite retention performance while mentoring and elevating the Retention Specialist team. This role balances 60% personal production with 40% leadership, coaching, and operational ownership.

Requirements

  • 6+ years of experience in customer retention or a related field
  • Proven track record of exceeding sales targets
  • Strong leadership and coaching skills
  • Excellent communication and negotiation skills
  • Ability to analyze data and identify trends
  • CRM software experience

Benefits

  • Competitive salary
  • Comprehensive benefits package
  • Paid time off
  • Opportunities for career advancement
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