Role OverviewThe Customer Retention Representative will respond to and resolve customer issues, ensuring quality standards and compliance with regulations. They will educate customers on benefits, rewards, and features of retaining the account. The role requires maintaining control of conversations and answering customer objections and questions.
What You Will Do
The main day-to-day responsibilities include responding to customer issues, resolving them, and educating customers on benefits and rewards. The Representative will also maintain control of conversations and answer customer objections and questions.
Why It Might Be a Fit
This role may be a good fit for someone who is strong in customer service, has excellent communication skills, and is able to work in a fast-paced environment. The Representative will have opportunities for career advancement and will be rewarded, valued, and celebrated for their hard work.
Requirements
- High school degree
- 1-2 years of customer service experience
- Bilingual skills (Spanish or other languages)
Benefits
- Full medical benefits for 20+ hours/week
- FREE dental and vision coverage
- Generous time off plans including PTO, Sick Pay, and Bonus Days
- 401(k) – dollar-for-dollar match up to 5% of total compensation
- Special discounts and offers for events at the Denny Sanford PREMIER Center
- Paid Community Volunteer Hours
- Employee Wellness Program
- Flex Scheduling opportunity for top performers
- Top 75% of associates are eligible for incentives
- Earn up to an additional $3.50/hr. when working non-traditional hours
- Bilingual skills are compensated in the form of a 10% differential
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