Customer Service - Customer Service Representative I

Requirements

• Manage inbound and outbound customer calls in a timely manner, identify customers’ needs and wants, give clarifying information, and continue to build strong relationships with customers.
• Utilize call queue software to mitigate customer call wait times by self-monitoring telephone presence.
• Responds to inquiries from the general public and Pittsburgh Water personnel regarding various Pittsburgh Water programs, policies, procedures, and regulations.
• Follow-up on requests or complaints; keeps manual and/or automated records accurate through file maintenance, posting, updating, checking; operates office machines (e.g. PC, copier, calculator).
• Classifies, indexes, files, or distributes forms, correspondence, and payments; researches, pulls, and routes files as appropriate.
• Receives visitors, mail, and telephone calls; may give information and direction, distribute equipment and route visitors or personnel to the appropriate department.
• Performs data entry, retrieval and other processes as requested or required.
• Computes figures and/or mathematical calculations or analyses as requested or required.
• Proofreads materials and verifies documents, and invoices.
• May type correspondence, invoices, lists, and notate customer accounts.
• Maintaining up to date knowledge of Pittsburgh Water policies and procedures, tariffs, rules, and regulations.
• Perform other tasks as assigned or required.

Benefits

• Paid vacation
• Paid holidays
• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan