Customer Service - Self Storage Manager

Public Storage
Los Angeles, CA
Category Customer Service
Job Description
Role Overview

As a Customer Service - Self Storage Manager, you will work in downtown Los Angeles, managing multiple self-storage properties. You will assess customer storage needs, make suggestions, and perform daily tasks such as inspections, auditing, and customer communication. You will work independently at multiple locations, spending time both inside and outside.

What You Will Do

Your main responsibilities will include making customer storage suggestions, performing daily storage unit inspections, auditing cash drawers, making bank deposits, and helping customers with payments and reminders.

Why It Might Be a Fit

You will be a good fit for this role if you have experience in customer service, sales, or other service-based environments. You should be able to work independently, have good communication skills, and be able to lift/move items weighing up to 35 pounds.

Requirements

  • Ability to transport lift/move items weighing up to 35 pounds
  • Ability to walk in/around facilities spending up to 50% of their time in outdoor environments, including climbing stairs and opening large doors
  • Ability to perform cleaning and daily maintenance tasks, including sweeping/mopping interior areas and maintaining exterior grounds/curb appeal clean and free of debris
  • Valid driver's license and ability to utilize own vehicle to travel between different work locations and/or while conducting other work-related business

Benefits

  • Total Rewards package available to our team
  • Medical, Dental, Vision
  • 401k with match
  • Paid time off
  • Sick time
  • Flex spending
  • Company paid life, accidental death insurance
  • Exclusive vendor discounts
  • Mileage reimbursement
  • Performance-based bonuses
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