Customer Service Account Coordinator

Great Northern

Any Location, OR

Category Customer Service

Job Description

Partners with outside Account Manager to facilitate the sale of packaging products, coordinates customer orders and inquiries, and ensures quality products are received by the customer.

Requirements

Coordinates with Account Manager on existing and new business opportunities
Processes inquiries regarding orders, price requests, and basic product information
Reviews orders for accuracy and verifies product pricing
Processes price quoting and expedites product orders
Resolves customer complaints and processes credits
Processes artwork/design and obtains approval for print requests
Contacts customers who are past due on invoices
Coordinates with other Account Coordinators and Account Managers on cross territory sales
Connects, assists, and redirects phone calls and emails

Benefits

Competitive 401K with company match
Historically generous profit-sharing retirement savings contribution
Paid vacation during the first year of employment
10 paid holidays/year
Medical plan options
Dental and vision insurance available
Company provided life insurance
Opportunity to purchase additional life insurance
Near-site clinic provided to team members and their families
On-site nurse available for team members
Opportunities to advance your career and compensation level
Health/fitness reimbursement

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