Customer Service Account Manager

Manage complex customer accounts, ensuring consistent execution across customer service, production, scheduling, prepress, quality, and sales functions. This role plays a key part in protecting customer satisfaction, supporting operational execution, and driving consistency across the customer experience.

What You Will Do

Serve as the primary point of contact for assigned customers, ensuring orders, timelines, specifications, and customer expectations are executed accurately and efficiently.

Why It Might Be a Fit

The Account Manager supports a broad range of print and packaging solutions, requires strong communication and collaboration skills, and has a strong sense of urgency and ability to multitask.

Requirements

• Minimum 3-5 years' experience in Customer Service and/or Sales, preferably in a manufacturing environment.
• Quick learner who will dive headfirst into the product and team environments to understand intricacies.
• Strong desire to provide the ultimate Customer Experience.
• Strong sense of urgency and the ability to multitask.
• Ability to meet strict internal and external timelines & milestones.
• Ability to effectively provide, receive and respond positively to constructive feedback.
• Ability to produce professional documents, including spreadsheets, correspondence, and email.
• Strong communication skills, both written and verbal, applicable in a corporate environment.