Role OverviewJoin the Customer Service department at our US hub in Denver as a Customer Service Advisor. We are seeking passionate customer service champions to be part of one of the world's leading online gambling companies. This is a full-time position with a flexible schedule designed around the North American sports calendar.
What You Will Do
Investigate, communicate, and resolve customer inquiries using internal tools, coordinating with various departments and escalating issues within the Customer Service department as needed. Engage with customers through live chat, telephone, and email, ensuring clear and efficient communication.
Why It Might Be a Fit
As a Customer Service Advisor, you will have the opportunity to make a real impact in the world of online gambling, with a focus on delivering outstanding service and promoting responsible gambling practices among customers.
Requirements
- Tech-savvy, with the ability to work with various technologies
- Exceptional communication skills, both written and verbal
- Active listener, with the ability to understand customer needs and provide tailored support
- Customer-centric with a passion for delivering outstanding service
- Eagerness to expand personal knowledge and skills
- Meticulous attention to detail to ensure accuracy
- Ability to multitask efficiently in a fast-paced environment
- Creative problem-solving capabilities to resolve challenges independently
- Strong individual and team collaboration skills
- Maintain compliance with individual licensing requirements according to regulations
Benefits
- Company-paid healthcare for employees
- Annual bonus
- 401(k) with Company match
- 33 paid days off
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