Customer Service Advocate

As a Customer Service Advocate, you will be responsible for interacting with BMW, MINI, Motorrad, and Rolls-Royce customers through inbound and outbound calls while providing a premium customer experience during all stages of their Financial Services contract. You will address customer questions, concerns, and issues related to their inquiry after authenticating and verifying the identity of the customer while being compliant, accurate and efficient in support of Average Handle Time and goals established. Interactions with customers could include making a payment, updating contact information, web site assistance, promoting EasyPay and eInvoicing, and addressing questions and concerns related to all facets of the contract lifecycle.

What You Will Do

You will receive inbound customer calls from consumers during the different stages of their financial services contract. You will engage cross-functionally with departments such as Collections and Lease Loyalty to assist customers with various account maintenance tasks. You will also actively promote the use of products and services that will help reduce costs or generate revenue.

Why It Might Be a Fit

To be successful in this role, you will be trained on and expected to multitask and learn several computer programs, using multiple computer screens. You will also be expected to fully document the customer contact using the system tools available to maintain a complete customer contact history.

Requirements

• High school diploma or GED
• 6-12 months customer service or financial services industry experience

Benefits

• Medical, Dental, and Vision insurance
• 401(k) with Company match and Retirement Income Account
• Employee vehicle program
• Bonus eligibility
• Paid Parental Leave
• Generous PTO and Company paid holidays
• Voluntary Benefits to fit your needs