Customer Service Agent - ALB

The Customer Service Agent will work at the ticket counter, gate area, and baggage service office to help Customers check in, answer questions, and make sure their travel goes smoothly. They will be one of the first Southwest Employees our Customers meet, and they will help set the tone for a great trip.

What You Will Do

Provides friendly service to and maintains positive relationships with all internal and external Customers. Handles any aspect of ticketing and check-in, computes charges, makes change, and balances daily transactions. Checks in baggage and Cargo, answers telephone, and provides information to callers.

Why It Might Be a Fit

The ideal candidate will have a friendly attitude, teamwork, and patience, and will be able to work well under stressful situations. They will also be able to satisfactorily complete the Customer Service Agent training program with an 80% or greater average and an evaluation period.

Requirements

• Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
• Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
• Ability to work well with others as part of a team, meet the public, and work under stressful situations
• Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
• Must be aware of hazardous situations and be able to handle emergencies as needed
• Must work under tight time constraints to accomplish quick turns of aircraft
• Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
• Must be able to perform all job functions within a limited space
• Must be able to effectively communicate verbally by telephone, face to face and on public address systems
• Must possess good written and oral skills
• Must be able to communicate information and instructions verbally or via radio equipment
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Ability to work shift work and/or overtime
• Foreign language skills are desirable, but not required

Benefits

• Fly for free on any open seat on all Southwest flights
• Competitive health insurance for you and your eligible dependents
• Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution up to 10% of your eligible earnings
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit
• Overtime and shift premiums