Customer Service Agent - BHM

As a Customer Service Agent at Southwest Airlines, you'll work at the ticket counter, gate area, and baggage service office to help Customers check in, answer questions, and make sure their travel goes smoothly. You'll be one of the first Southwest Employees our Customers meet, and you'll help set the tone for a great trip.

What You Will Do

You'll handle any aspect of ticketing and check-in, operate a computerized point-of-sale system, check in baggage and Cargo, answer telephone to provide information to callers, and resolve problems or complaints. You'll also provide current and accurate fare, schedule, reservations, flight arrival/departure information, and answer general inquiries from Customers and other visitors to the airport terminal.

Why It Might Be a Fit

You'll be a friendly face that welcomes Customers to Southwest, and you'll help set the tone for a great trip. You'll work in a cooperative spirit to ensure the success of our Company, and you'll be responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service.

Requirements

• Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
• Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
• Ability to work well with others as part of a team, meet the public, and work under stressful situations
• Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
• Must be aware of hazardous situations and be able to handle emergencies as needed
• Must work under tight time constraints to accomplish quick turns of aircraft
• Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
• Must be able to perform all job functions within a limited space
• Must be able to effectively communicate verbally by telephone, face to face and on public address systems
• Must possess good written and oral skills
• Must be able to communicate information and instructions verbally or via radio equipment
• Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
• Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods
• Must maintain the ability to wear prescribed uniforms
• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Ability to work shift work and/or overtime
• Foreign language skills are desirable, but not required

Benefits

• Fly for free on any open seat on all Southwest flights
• 401(k) Company match contribution up to 10% of eligible earnings
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan
• Competitive health insurance for you and your eligible dependents
• 30 days to select and enroll in your health plan, with coverage retroactively available to your first day of employment