Role OverviewAs a Customer Service Agent at Southwest Airlines, you'll work at the ticket counter, gate area, and baggage service office to help Customers check in, answer questions, and make sure their travel goes smoothly. You'll be one of the first Southwest Employees our Customers meet, and you'll help set the tone for a great trip.
What You Will Do
Provides friendly service to and maintains positive relationships with all internal and external Customers, handles any aspect of ticketing and check-in, and resolves related complaints and problems.
Why It Might Be a Fit
You'll be working in a fast-moving role where your friendly attitude, teamwork, and patience make a big difference every day.
Requirements
- Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
- Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
- Ability to work well with others as part of a team, meet the public, and work under stressful situations
- Must be able to meet any physical ability requirements listed on this description
Benefits
- Fly for free on any open seat on all Southwest flights
- Southwest will help fund your Retirement Savings Plan
- Competitive health insurance for you and your eligible dependents
- Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan
]]>