Customer Service Agent - PHX (Part-Time)

Southwest Airlines
Phoenix, AZ
Category Customer Service
Job Description
Customer Service Agent at Southwest Airlines provides friendly service to and maintains positive relationships with all internal and external Customers. Works in a cooperative spirit to ensure the success of the Company, handling ticketing, check-in, baggage service, and resolving related complaints and problems. Must be able to meet any physical ability requirements listed on this description.

Requirements

  • Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
  • Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
  • Ability to work well with others as part of a team, meet the public, and work under stressful situations
  • Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period

Benefits

  • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
  • Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution up to 10% of your eligible earnings
  • Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit
  • Competitive health insurance for you and your eligible dependents
  • Southwest offers health plan coverage options that start from the first day of employment
  • Paid time off and overtime opportunities
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