Customer Service Agent - TPA (Part-Time)

The Customer Service Agent will work at the ticket counter, gate area, and baggage service office to help Customers check in, answer questions, and make sure their travel goes smoothly. The role requires providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs. The Agent will handle any aspect of ticketing and check-in, operate a computerized point-of-sale system, and resolve related complaints and problems.

What You Will Do

The Agent will provide friendly service to and maintain positive relationships with all internal and external Customers, handle transactions required to board the aircraft in a timely and efficient manner, and deal with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage.

Why It Might Be a Fit

The role requires a friendly attitude, teamwork, and patience to make a big difference every day. The Agent will work well with others as part of a team, meet the public, and work under stressful situations.

Requirements

• Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
• Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
• Ability to work well with others as part of a team, meet the public, and work under stressful situations
• Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
• Must be aware of hazardous situations and be able to handle emergencies as needed
• Must work under tight time constraints to accomplish quick turns of aircraft
• Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
• Must be able to perform all job functions within a limited space
• Must be able to effectively communicate verbally by telephone, face to face and on public address systems
• Must possess good written and oral skills
• Must be able to communicate information and instructions verbally or via radio equipment
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Ability to work shift work and/or overtime
• Foreign language skills are desirable, but not required

Benefits

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Competitive health insurance for you and your eligible dependents
• Opportunities for overtime and shift premiums
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit
• 401(k) Company match contribution up to 10% of your eligible earnings
• Paid time off (PTO)
• Paid holidays
• Dental insurance
• Vision insurance