Customer Service Agent II Bilingual (Spanish/English $18.50hr/$1 Pay For Performance Remote)

SaviLinx
Nashua, MA
Category Customer Service
Remote
Job Description
The Customer Service Representative II (Phones) provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands for privacy, confidentiality, precision, advanced technology and customer service skills. This is a work from home position.

Requirements

  • 2+ years of college preferred.
  • 2+ years of contact center experience preferred.
  • High school diploma or equivalent required.
  • 18 years of age or older
  • Time management skills and the ability to work independently are essential for this role.
  • Excellent organizational, written and oral communication skills both in English and Spanish.
  • Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer
  • Customer service oriented (empathetic, responsive, patient, and conscientious)
  • Must have experience with maneuvering electronic data between various environments.
  • College degree preferred.

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
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