Role OverviewThe Customer Service Representative II (Phones) provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands for privacy, confidentiality, precision, advanced technology and customer service skills. This is a work from home position.
What You Will Do
Handles eligibility inquiries, meets established goals for call center metrics, ensures first call resolution, and documents customer information in a Customer Relationship Management (CRM) system.
Why It Might Be a Fit
Excellent organizational, written and oral communication skills in English and Spanish, and experience with maneuvering electronic data between various environments are essential for this role.
Requirements
- 2+ years of college preferred
- 2+ years of contact center experience preferred
- High school diploma or equivalent required
- 18 years of age or older
- Time management skills and ability to work independently
- Excellent organizational, written and oral communication skills in English and Spanish
- Computer proficiency with ability to navigate between multiple computer screens/programs while talking with the customer
- Customer service oriented (empathetic, responsive, patient, and conscientious)
- Experience with maneuvering electronic data between various environments
Benefits
- $18.50/hr
- $1/pay for performance
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