Role OverviewGenesis Call Center is hiring service-focused individuals to join their team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.
What You Will Do
You will use Genesis' guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.
Why It Might Be a Fit
This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential.
Requirements
- High school diploma or GED
- Must be at least 18 years of age
- Authorized to work in the United States
- U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)
- Ability to follow detailed processes and meet performance expectations
- Strong communication and active listening skills
- Comfortable navigating computer applications and web-based tools
- Ability to work independently and remain accountable to schedules
Benefits
- Paid time off
- Optional supplemental insurance (Aflac)
- Household telehealth access through MDLive
- Access to performance-based incentives
- Paid training following successful client certification
- W2 employment structure with payroll, protections, and stability
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