Role OverviewThe Flex Customer Service Agent is responsible for delivering an exceptional customer experience to Hill's customers and/or consumers. The role consists of interactions over phone, email, chat or other systems. The agent may handle a variety of responsibilities to include, but not limited to placing special orders, answering product, technical or service questions, troubleshooting issues that may be technical or service related, addressing praise or complaints appropriately, and maintaining account information.
What You Will Do
Respond to, research and resolve customer inquiries/issues, provide quality service and support for both Hill’s consumers and customers in a variety of areas including, but not limited to product information, registration and password assistance, delivery inquiries, technical issues, EDI, Platform assistance, and finance questions.
Why It Might Be a Fit
The candidate must also possess the ability to work cross functionally on various types of work during a shift. This is a Flex position for six months. Eligible to apply for a permanent position 30 days prior to the contract end date or at the beginning of the sixth month of employment.
Requirements
- High School Diploma
- 3+ years of Customer Service Experience
- Proficient in typing and customer service technology tools such as Google Suite, C4C and/or SAP, etc
Benefits
- Salary $43,500.00 - $43,500.00 USD
- Comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements
- Minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year)
- Paid sick leave adjusted based on role and location in accordance with local laws
]]>