Role OverviewAs a Customer Service Agent, you'll be the friendly face passengers and crew rely on throughout their journey at our Jet Aviation FBO (Fixed-Based Operator). From arrival to departure, you'll be the go-to person for service requests, questions, feedback, and consistently delivering seamless, engaging, welcoming, and professional experiences.
What You Will Do
Deliver exceptional service to new and existing customers, addressing billing inquires, service requests, suggestions and complaints in a warm and respectful manner. Resolve customer inquiries and complaints efficiently and fairly, while skillfully de-escalating tense situations.
Why It Might Be a Fit
Must obtain an Airport ID Badge within 30 days of employment. Personal values aligned with Jet Aviation’s core values (Trust, Honesty, Alignment, Transparency).
Requirements
- 1-2 years of experience in an FBO or customer service-related field (hospitality experience preferred)
- High School Diploma/GED or equivalent required
- Proficient English language and communication skills
- Ability to remain calm and effective under pressure
- Strong customer orientation and excellent multi-tasking abilities
- Flexibility to work shifts and adapt to changing schedules
- Ability to work in various weather conditions and meet minimum physical requirements
- Team- oriented mindset with a passion for delivering outstanding service
Benefits
- Base hourly pay + overtime paid over 40 hours in one week
- Holiday pay + paid time off (including 3 floating holidays)
- 401(k) benefits $1 for $1 match up to 6%
- General Dynamics Employee Discounts
- Multiple Medical, Dental & Vision insurance options for employees only or employee + additional family members
- Paid sick time
- Employee Assistance Program
- Wellness Programs
- Health Awards
- Annual Merit Increase opportunity
- Annual bonus potential up to 5%
- Tuition Reimbursement for approved CE pursuits
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