Customer Service Agent

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries. The ideal candidate will be a natural problem solver who continuously strives to provide excellent customer service and extraordinary customer satisfaction.

What You Will Do

Handle inbound and outbound contacts in a courteous, timely, and professional manner. Ensure first call resolution through problems solving and effective call handling. Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed.

Why It Might Be a Fit

The ideal candidate will be highly motivated and dedicated, with excellent organizational, written, and oral communication skills. They will be able to type swiftly and accurately, and have a basic knowledge of Microsoft Office Suite and Windows operating system. They will also be able to evaluate, troubleshoot, and follow-up on customer issues, and have an aptitude for conflict resolution, problem-solving, and negotiation.

Requirements

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Benefits

• Base + Bonus & Benefits
• Bonus
• Paid Holidays