Role OverviewThe Customer Service Agent is responsible for building rapport and trust with clients by delivering exceptional service to them consistently. This role involves accurate and timely data entry of shipping and receiving information, order processing, and customer interfacing activities.
What You Will Do
The CSR will process and input all customer orders, run and print shipments from WMS, generate paperwork, and follow up with other departments to ensure service standards are met. They will also handle returned merchandise, maintain a good working relationship with customers, and ensure the accuracy of all receiving and shipping documents.
Why It Might Be a Fit
The ideal candidate will have strong attention to detail, accuracy, and the ability to accomplish job tasks in a timely manner. They will also be able to effectively communicate with customers, work with minimal supervision, and adapt to change in a fast-paced work environment.
Requirements
- High school diploma or general education degree (GED)
- 1 year experience in Customer Service-related capacity
- Ability to work in unregulated temperatures within the warehouse
- Intermediate computer skills
- Proficient with MS Office Applications
- WMS functions
- English (reading, writing, verbal)
- Business writing proficiency
- Mathematical skills (intermediate level)
Benefits
- Base pay range of $20.47– 22.47/hourly
- Benefits, programs, and eligibility may vary by location and division
- Equal employment opportunity employer
- Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions
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