Customer Service Assistant 1 - Multiple Positions

Requirements

• Provide assistance and education on the provider enrollment process for the Medicaid program through written correspondence and/or telephone communication
• Follow up with providers/stakeholders to resolve problems/issues
• Submit production reports on a regular schedule
• Accurately screen and process applications for Ohio Medicaid
• Update provider records/files
• Attend and participate in staff meetings
• Responsible for remaining up to date with Federal and State rules, policies and procedures to ensure that education and screening activities are accurate
• Assist with conversion efforts/project/data clean-up for the new Provider Network Management module (PNM)
• Participate in training sessions for the new PNM system

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)