Customer Service Assistant 1 - Multiple Positions

Ohio Department of Administrative Services
Columbus, OH
Category Customer Service
Job Description
The Ohio Department of Medicaid (ODM) is seeking a customer service professional to be part of our Provider Enrollment unit. The Provider Enrollment unit provides support, technical guidance, and complaint resolution to Ohio Medicaid providers. As a Customer Service Assistant 1, your responsibilities will include providing assistance and education on the provider enrollment process, following up with providers to resolve problems, and updating provider records.

Requirements

  • 3 mos. trg. or 3 mos. exp. in office practices & procedures
  • 1 course or 3 mos. exp. in public relations or customer service
  • 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing
  • 1 course or 3 mos. exp. in operation of personal computer

Benefits

  • Medical Coverage
  • Free Dental, Vision and Basic Life Insurance premiums
  • Paid time off
  • Childbirth, Adoption, and Foster Care leave
  • Education and Development Opportunities
  • Public Retirement Systems & Optional Deferred Compensation
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