Role OverviewThe selected individual will work as an onsite customer service representative for the Ohio Industrial Commission (OIC) Cincinnati Regional office. The role involves responding to telephone, electronic, and in-person inquiries from internal and external customers regarding claims processing procedures and claim/hearing status. The individual will utilize various computer applications and transcription software to research, data retrieve/verify, and prepare documents.
What You Will Do
Responsibilities include responding to inquiries efficiently and accurately, utilizing computer applications for research and data retrieval, preparing documents, and utilizing transcription and dictation equipment/software to prepare technical documents.
Why It Might Be a Fit
The ideal candidate will possess professional customer service skills, knowledge of customer service techniques, and the ability to learn transcription software. The role requires attention to detail, confidentiality, customer focus, problem-solving, and responsiveness.
Requirements
- 3 mos. trg. or 3 mos. exp. in office practices & procedures
- 1 course or 3 mos. exp. in public relations or customer service
- 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing
- 1 course or 3 mos. exp. in operation of personal computer
Benefits
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities
- Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation
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