Customer Service Assistant 2 - Multiple Positions

Ohio Department of Administrative Services
Columbus, OH
Category Operations
Job Description
The Ohio Department of Medicaid (ODM) is seeking multiple experienced customer service professionals to operate in a call center environment, answer questions from Ohio Medicaid applicants, credentialists and other stakeholders, and provide customer service resolving issues by means of email communication, phone, and chat.

Requirements

  • 9 mos. trg. or 9 mos. exp. in office practices & procedures
  • 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people
  • 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing
  • 9 mos. trg. or 9 mos. exp. in operation of personal computer

Benefits

  • Medical Coverage
  • Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
  • Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
  • Childbirth, Adoption, and Foster Care leave
  • Education and Development Opportunities
  • Public Retirement Systems
  • Optional Deferred Compensation
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