Customer Service Assistant 2

Northcoast Behavioral Healthcare
Columbus, OH
Category Customer Service
Job Description
Customer Service Assistant 2 responds to customer inquiries, provides information, and resolves complaints in a professional and courteous manner. Works in a fast-paced environment and must be able to multitask and work independently. Operates personal computer systems to access various databases and systems to determine eligibility for driver's licenses and identification processing.

Requirements

  • 9 months of training or experience in office practices and procedures
  • 9 months of training or experience in public relations or customer service, including techniques for handling difficult people
  • 9 months of training or experience in typing, keyboarding, data entry, or word processing
  • 9 months of training or experience in operating a personal computer

Benefits

  • Medical Coverage
  • Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
  • Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
  • Childbirth, Adoption, and Foster Care leave
  • Education and Development Opportunities
  • Public Retirement Systems and Optional Deferred Compensation
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