Role OverviewThe Customer Service Assistant 2 will respond to inquiries, requests for information, and complaints, providing in-depth knowledge of applicable laws, rules, policies, and procedures. The role involves greeting and responding to telephone and written inquiries in a professional and courteous manner, listening to customers' questions and concerns, and following up to ensure all questions and concerns are thoroughly answered. The position is currently remote but can be subject to change to regular, in-office work.
What You Will Do
The main day-to-day responsibilities include responding to inquiries, requests for information, and complaints, providing accurate and precise responses, and following up to ensure all questions and concerns are thoroughly answered.
Why It Might Be a Fit
To be successful in this role, you will need to possess strong customer service skills, including the ability to respond to inquiries and complaints in a professional and courteous manner, and to listen carefully to customers' questions and concerns.
Requirements
- 9 mos. trg. or 9 mos. exp. in office practices & procedures;
- 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people;
- 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing;
- 9 mos. trg. or 9 mos. exp. in operation of personal computer;
Benefits
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities
- Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation
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